Filome

Delete your Filome account

Deleting your account removes your e-mail address, your plan and your cloud backup from Filome's server. The documents on your phone stay on your phone.

In the app

  1. Open Filome and tap the settings button at the top.
  2. Under Your account, tap Delete my account.
  3. Confirm. Your account and cloud backup are removed at once, and the app signs out.

Without the app

Send an e-mail to support@filome.in from the e-mail address of your account, with the subject "Delete my Filome account". We delete the account within 7 days and reply to confirm.

What is removed

  • Your e-mail address and account.
  • Your cloud backup: every locked file, the locked index and your locked cloud key.
  • Your sign-ins, plan and add-ons.

What is kept, and for how long

  • Server logs with network addresses: up to 30 days.
  • Copies inside the server's recovery snapshots: up to 7 days.
  • Records of payments, where the law requires: for as long as it requires. These are kept by Google Play or Apple and by us.

A paid subscription is not cancelled by deleting your account. Cancel it in Google Play or the App Store, under Subscriptions.

Only your documents, not the account

To remove everything from your phone but keep the account, use Settings, Delete all my data. To remove only the cloud backup, use Backup and restore, then delete the cloud backup.