FilomeWrite to us
| Help with the app | support@filome.in |
|---|---|
| Privacy and your data | privacy@filome.in |
| Grievances | grievance@filome.in |
Tell us your phone (for example "Redmi Note 12, Android 14"), the Filome version (Settings, About) and what happened. Please never send us your passphrase, recovery key or pictures of your documents: we never need them.
We reply within 2 working days.
Quick answers
I forgot my passphrase
Use your recovery key wherever the passphrase is asked for. Without either, a backup cannot be opened.
The sign-in code did not arrive
Look in spam, and check the address. A new code can be asked for after a minute.
I was signed out
An account is used on one phone at a time. Signing in on another phone signs this one out.
A backup is too big for my plan
See Plans in Settings, or keep a backup file on your phone or computer instead; a backup file has no size limit.